HASKINS HONEY - WEBSITE TERMS AND CONDITIONS OF SALE

1. ABOUT US

These Terms and Conditions govern the use of our website and the purchase of products from Haskins Honey. Haskins Honey, 46 Oxclose Park View, Halfway, Sheffield S20 8GQ. Email: shop@haskinshoney.co.uk. VAT Registration Number: GB523792087. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

2. WEBSITE USE

You may use this website only for lawful purposes. You must not misuse the website, introduce malicious code, attempt unauthorised access, or copy website content without written consent.

3. PRODUCTS

We take reasonable care to ensure descriptions, pricing and images are accurate. Product images are illustrative only. Products are subject to availability and we may withdraw products or limit quantities.

4. HONEY PRODUCT INFORMATION

Honey is a natural agricultural product. Variations in colour, flavour, aroma, texture and appearance are normal and do not constitute faults. Raw honey may naturally crystallise. Honey may contain naturally occurring traces of pollen and propolis. Honey should not be given to infants under 12 months of age. Customers with dietary or allergy concerns should contact us before ordering.

5. PRICING

All prices displayed on our website are in Pounds Sterling and are our standard retail prices, inclusive of VAT where applicable.

Trade pricing is available by prior agreement only and must be confirmed separately to Haskins Honey before placing an order.  Placing an order through our website does not automatically qualify a business customer for trade pricing or discounts.

We reserve the right to correct genuine pricing errors.

6. PLACING AN ORDER

An order placed through our website constitutes an offer to purchase products from Haskins Honey.  

We will send an order acknowledgement confirming receipt of your order. A contract is formed when we confirm acceptance by email or dispatch the goods, whichever occurs first.

If we are unable to accept an order, we will contact you and refund any payment received.

Customers placing collection orders will receive confirmation of their order with instructions to contact us to arrange collection. Online collection orders remain subject to applicable consumer cancellation rights.

7. DELIVERY

Delivery times are estimates only. We will make reasonable efforts to deliver in stated timescales.  If delivery is delayed, we will contact you where reasonably possible. Ownership passes to the customer once full payment has been received. 

Responsibility for the goods remains with Haskins Honey until they are delivered and in the possession of the customer, or a person nominated by the customer in accordance with applicable consumer law.

Nothing in these terms affects your statutory rights concerning delivery.

8. COLLECTION ORDERS

Collection of orders must be arranged in advance. If an order is not collected within the agreed period, we will contact the customer to arrange an alternative collection date or discuss cancellation.

9. CANCELLATIONS

For most purchases made online, consumers have the right to cancel within 14 days of receiving the goods, without giving a reason. The cancellation period begins on the day after the goods are received.

For cancellations and returns, please notify us during this period using our Contact us form. We also accept cancellation notices by email at shop@haskinshoney.co.uk.

Following notification of cancellation, goods must be returned in a further 14 days. Unless damaged, faulty or incorrectly supplied, customers are responsible for the direct cost of returning unwanted goods.

Certain goods are exempt from cancellation rights, including sealed goods which are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

Nothing in this section affects your statutory rights.

10. RETURNS AND REFUNDS

Change-of-mind returns

Where a customer exercises their statutory right to cancel an online order, goods should be returned in an appropriate condition, with their original packaging where reasonably possible.

Customers may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Certain sealed products may be excluded from cancellation rights where they are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery, in accordance with the Consumer Contracts Regulations 2013.

Faulty, damaged or incorrectly supplied goods

If goods arrive damaged, faulty or are incorrectly supplied, please contact us at shop@haskinshoney.co.uk as soon as reasonably possible.

Photographs are helpful when reporting damage and can assist us in resolving the issue.

We will deal with faulty, damaged or incorrectly supplied goods in accordance with the Consumer Rights Act 2015 and other applicable consumer legislation.

Your statutory rights are not affected by any requirement to provide photographs or retain original packaging.

Refunds

Where a statutory cancellation applies, refunds will be made using the original payment method.

We will issue refunds without undue delay and within the applicable statutory timeframe. For returned goods, this will normally be within 14 days of receiving the goods back or receiving evidence that they have been sent back, whichever occurs first.

Where applicable, standard outbound delivery charges will also be refunded. Additional charges for upgraded delivery services are not refundable beyond the cost of standard delivery.

Where a customer is entitled to a refund for faulty, damaged or incorrectly supplied goods, we will meet our statutory obligations, including any applicable return costs.

11. PRODUCT AVAILABILITY

All products are subject to availability. Unavailable products may be cancelled and refunded.

12. INTELLECTUAL PROPERTY

All website content, photographs, graphics, logos, branding and product descriptions remain the property of Haskins Honey and may not be copied without written permission.

13. PERSONAL INFORMATION AND DATA PROTECTION

We process personal data in accordance with UK GDPR, the Data Protection Act 2018 and our Privacy Policy.

14. LIMITATION OF LIABILITY

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including your rights in relation to goods that are not of satisfactory quality, fit for purpose or as described.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded.

15. FORCE MAJEURE

We are not responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including severe weather, postal disruption, supplier shortages or government restrictions.

Where such circumstances affect an order, we will take reasonable steps to keep customers informed.

Nothing in this section limits any statutory rights or remedies available to customers.

16. CHANGES TO THESE TERMS

We may update these Terms from time to time by publishing revised versions on our website.

The version applicable to an order will be the version in force when that order is accepted. Changes will not retrospectively affect existing orders.

17. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

18. CONTACT US

Haskins Honey, shop@haskinshoney.co.uk