Refund policy

Our returns and refunds are handled in accordance with the Haskins Honey Terms of Service, as set out below.

Change-of-mind returns

Where a customer exercises their statutory right to cancel an online order, goods should be returned in an appropriate condition, with their original packaging where reasonably possible.

Customers may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Certain sealed products may be excluded from cancellation rights where they are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery, in accordance with the Consumer Contracts Regulations 2013.

Faulty, damaged or incorrectly supplied goods

If goods arrive damaged, faulty or are incorrectly supplied, please contact us at shop@haskinshoney.co.uk as soon as reasonably possible.

Photographs are helpful when reporting damage and can assist us in resolving the issue.

We will deal with faulty, damaged or incorrectly supplied goods in accordance with the Consumer Rights Act 2015 and other applicable consumer legislation.

Your statutory rights are not affected by any requirement to provide photographs or retain original packaging.

Refunds

Where a statutory cancellation applies, refunds will be made using the original payment method.

We will issue refunds without undue delay and within the applicable statutory timeframe. For returned goods, this will normally be within 14 days of receiving the goods back or receiving evidence that they have been sent back, whichever occurs first.

Where applicable, standard outbound delivery charges will also be refunded. Additional charges for upgraded delivery services are not refundable beyond the cost of standard delivery.

Where a customer is entitled to a refund for faulty, damaged or incorrectly supplied goods, we will meet our statutory obligations, including any applicable return costs.